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Terms & Conditions

Privacy: 

Private and confidential information will never be shared with outside affiliates or individuals. Your privacy is important to us. 

Delivery:

All items will be sent out on or by the 14th day after purchase with tracking -- Unless otherwise stated for custom work. Dream State only ships within the U.S. with USPS via First Class and Priority. Anyone who provided a shipping address mistake, after the item has already shipped must pay for the additional shipping charge to have it resent. 

Rush Orders: 

Please contact us before ordering to make sure that your rush order works for us at that time. Make sure to note the date you need the items by in the notes section at check out. That way it prints out on the receipt as a reminder. We appreciate it. If you do not need a rush order, but feel the date is coming up quickly - please note it as well. We appreciate all communication to make sure your items arrive well in time. Also please feel free to contact us with any questions at all at dream.state@live.com.

Returns:

If you are unhappy with your order a full refund will be issued (excluding shipping), provided that the items are returned within 14 days of delivery and in it's original condition. CUSTOM MADE TO ORDER Items will be non-refundable, changeable, or cancellable once a proof has been provided and agreed upon.

Please contact us at dream.state@live.com to arrange for refund; we are unable to accept returned packages without prior authorization. The cost of return is at buyers expense.

Other FAQs:

All of the designs in our shop are hand written or hand drawn. They are each unique - so no design will come out exactly the same. All of our tote bags are a natural color and are 100% cotton canvas. They are not pre-washed/pre-shrunk. They will shrink in size by about 2 inches. They will also be quite wrinkled and will need to be re-ironed. The ink will also fade with washes. We do suggest using the tote bags for gift bags, a beach bag, weekend bag, or book bag. We do not suggest them being used for everyday use.